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Privacy Policy

Last Updated: July 10, 2023

Table of Contents

  • 1. Introduction
  • 2. Information We Collect
  • 3. How We Use Your Information
  • 4. Information Sharing and Disclosure
  • 5. Data Security
  • 6. Your Rights and Choices
  • 7. Cookies and Tracking Technologies
  • 8. Children's Privacy
  • 9. International Data Transfers
  • 10. Changes to This Policy
  • 11. Contact Us

1. Introduction

Poleznaya-Tykva Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website poleznaya-tykva.com, use our mobile application, or use our water delivery services (collectively, the "Services").

We are based in the United Kingdom and comply with the UK Data Protection Act 2018, the UK GDPR, and other applicable data protection laws. By accessing or using our Services, you consent to the practices described in this Privacy Policy.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our Services.

2. Information We Collect

2.1 Personal Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Subscribe to our water delivery service
  • Sign up for our newsletter
  • Complete forms on our website
  • Participate in surveys or promotions
  • Contact our customer service

The personal information we collect may include:

  • Contact information (name, email address, phone number, postal address)
  • Billing information (payment method details, billing address)
  • Account credentials (username, password)
  • Delivery preferences (frequency, time windows, special instructions)
  • Communications with us

2.2 Information Automatically Collected

When you use our Services, we may automatically collect certain information about your device and usage, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, referring URLs)
  • Location data (with your consent, where required by law)
  • Cookies and similar technologies (as described in our Cookie Policy)

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

  • Business partners (when they share information with us)
  • Payment processors (transaction information)
  • Publicly available sources

3. How We Use Your Information

We may use the information we collect for purposes including:

3.1 Providing and Improving Our Services

  • Processing and fulfilling your water delivery orders
  • Managing your account and preferences
  • Providing customer support
  • Improving and developing our Services
  • Personalizing your experience

3.2 Communications

  • Sending service-related notifications (delivery confirmations, account updates)
  • Responding to your inquiries and requests
  • Sending marketing communications (with your consent, where required by law)
  • Conducting surveys and collecting feedback

3.3 Business Operations

  • Processing payments and preventing fraud
  • Analyzing usage trends and optimizing operations
  • Enforcing our terms of service
  • Protecting our rights, property, or safety
  • Complying with legal obligations

We process your personal information based on one or more of the following legal grounds:

  • Performance of a contract with you
  • Our legitimate business interests
  • Your consent
  • Compliance with legal obligations

4. Information Sharing and Disclosure

We may share your information with the following categories of recipients:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Delivery partners
  • Payment processors
  • Customer support services
  • IT and cloud service providers
  • Analytics providers
  • Marketing and communication platforms

These service providers are only permitted to use your information to help us provide our Services and are bound by confidentiality obligations.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information where we believe it is necessary to:

  • Comply with applicable laws or regulations
  • Respond to valid legal process (such as a court order or subpoena)
  • Protect our rights, property, or safety
  • Prevent or investigate possible wrongdoing
  • Protect the personal safety of users or the public

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our security measures include:

  • Encryption of sensitive information
  • Secure server infrastructure
  • Regular security assessments
  • Access controls for employees
  • Staff training on data protection

We retain your personal information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

6.1 Access and Information

You have the right to request information about the personal data we hold about you and to receive a copy of this personal data.

6.2 Rectification

You have the right to request that we correct inaccurate or incomplete personal information about you.

6.3 Erasure

In certain circumstances, you have the right to request that we delete your personal information.

6.4 Restriction of Processing

In certain circumstances, you have the right to request that we restrict the processing of your personal information.

6.5 Data Portability

In certain circumstances, you have the right to receive your personal information in a structured, commonly used, and machine-readable format, or to request that we transfer it to another controller.

6.6 Objection

You have the right to object to our processing of your personal information where we are relying on a legitimate interest or for direct marketing purposes.

6.7 Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects concerning you.

6.8 Withdrawing Consent

Where we process your personal information based on your consent, you have the right to withdraw your consent at any time. This does not affect the lawfulness of processing based on your consent before its withdrawal.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

If you are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority, in particular in the UK or EU member state of your residence, place of work, or place of an alleged infringement of applicable data protection laws.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use information about you and your interaction with our Services. Cookies are small text files that are stored on your device when you visit a website.

We use the following types of cookies:

  • Necessary cookies: Essential for the basic functionality of our website.
  • Preference cookies: Allow our website to remember your preferences and settings.
  • Analytics cookies: Help us understand how visitors interact with our website.
  • Marketing cookies: Used to track visitors across websites to display relevant advertisements.

You can control cookies through your browser settings and other tools. For more detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

8. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we discover that a child under 16 has provided us with personal information, we will delete such information from our servers.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

When we transfer personal information outside the UK or European Economic Area (EEA), we implement appropriate safeguards to ensure that your personal information remains protected. These safeguards may include:

  • Standard contractual clauses approved by the European Commission or UK authorities
  • Binding corporate rules
  • Adequacy decisions
  • Other lawful transfer mechanisms

For more information about how we protect personal information transferred outside the UK or EEA, please contact us using the details provided in the "Contact Us" section.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information. If we make material changes to this Privacy Policy, we will notify you by email (if we have your email address) or by means of a notice on our website prior to the changes becoming effective.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Data Protection Officer
Poleznaya-Tykva Ltd
123 Water Lane
London, EC1A 1BB
United Kingdom

Email: [email protected]
Phone: +44 20 7123 4567

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